Privacy Policy

1. About BEEBIT and Vinsta

BEEBIT PRIVATE LIMITED ("BEEBIT", "we", "us" or "our") is a private limited company registered in India (CIN: U62010PN2025PTC246297) with its registered office at 201/1/5 Kamtam Vasahat, New Paccha Peth, Solapur North, Solapur, Maharashtra – 413005.

Vinsta is a food delivery platform owned and operated by BEEBIT. The Vinsta mobile application is published on Google Play under the BEEBIT PRIVATE LIMITED developer account.

This policy governs all personal information collected through the Vinsta app, the Vinsta website, and the BEEBIT corporate website.

2. Information We Collect

We collect the following categories of personal information:

• Account information — your name, mobile number, email address and password when you register on Vinsta.
• Location information — your precise or approximate location, used to show nearby restaurants, calculate delivery areas, and track your order in real time. Location is collected while using the app and, where you grant background permission, during active order tracking.
• Order information — the items you order, your delivery address, order history and any special instructions.
• Payment information — transaction identifiers and payment method type (UPI, card, wallet, cash on delivery). Full card numbers are processed by the payment provider and are not stored by BEEBIT.
• Device and technical information — device model, operating system version, app version, IP address, and crash/diagnostic data.
• Communication information — messages between you and our support team.
• Contact form information (beebit.co.in only) — name, email, optional phone number and company name when you submit an enquiry.

3. How We Use Your Information

We use the information described above to:

• Create and manage your Vinsta account
• Process orders and coordinate delivery
• Show you restaurants and menus available in your delivery area
• Enable real-time order tracking
• Process payments and issue refunds
• Send order confirmations, status updates and support communications
• Improve the Vinsta platform and diagnose technical issues
• Detect and prevent fraud and misuse
• Comply with applicable legal and regulatory obligations
• Respond to enquiries submitted through the BEEBIT corporate website

4. Location Information

The Vinsta app requests access to your device location to identify nearby restaurants, set your delivery address, and track your order in real time.

Location is accessed while the app is in use. Background location is used only during active order tracking and only for the duration of the delivery.

You can withdraw location permission through your device settings at any time. Doing so may prevent some features, such as automatic address detection and live delivery tracking, from working correctly.

5. Account Information

You must register with a valid mobile number to place orders on Vinsta. Your name, number, and email address are used to manage your account and communicate with you about your orders.

You are responsible for keeping your account credentials secure. Do not share your password or OTP with anyone.

6. Payment Information

Payments on the Vinsta platform are processed by third-party payment providers. BEEBIT does not store complete card numbers, CVVs or full UPI credentials.

We retain transaction identifiers and payment method types to maintain your order history, process refunds, and resolve disputes.

7. Order and Delivery Information

Your order history, delivery addresses and any saved preferences are stored to provide the service and to let you reorder conveniently.

Delivery partners receive your first name, delivery address, and order summary to fulfil the delivery. They do not receive your payment details.

Restaurant partners receive your order contents and any special instructions. They do not receive your payment details.

8. Device and Technical Information

We collect device identifiers, operating system version and app version to operate the service, diagnose crashes and ensure compatibility.

Our hosting infrastructure records basic technical information such as IP address, browser or app type, and request timestamps. This is used to operate the service securely.

9. Cookies and Similar Technologies

The BEEBIT corporate website may use cookies to operate the site and remember your preferences. Our use of cookies is described in the Cookie Policy.

The Vinsta mobile application uses local storage and session tokens to keep you signed in and to maintain your cart.

10. Analytics

Analytics are not currently enabled on the BEEBIT corporate website. If analytics are introduced, this policy will be updated.

The Vinsta app may collect aggregated, anonymised usage data to understand how the app is used and to prioritise improvements. This data does not identify individual users.

11. Data Sharing

We share personal information only where necessary:

• With restaurant partners — order contents and delivery address, to prepare and hand over your order.
• With delivery partners — your first name, delivery address and order summary, to complete the delivery.
• With payment providers — payment details required to authorise and settle transactions.
• With infrastructure and hosting providers — who process data on our behalf under confidentiality obligations.
• Where required by law, regulation, legal process or an enforceable governmental request.
• To protect the rights and safety of BEEBIT, our users or the public.
• In connection with a corporate transaction such as a merger, subject to appropriate safeguards.

We do not sell personal information to third parties.

12. Data Security

We apply reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration and destruction.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will notify you of a breach where required by applicable law.

13. Data Retention

We retain account and order information for as long as your account is active and for a reasonable period afterwards to resolve disputes, comply with legal obligations and improve the service.

Enquiry records submitted through the BEEBIT corporate website are retained for three years.

You may request deletion of your account and associated data at any time (see Account Deletion below).

14. Your Rights

Subject to applicable law, you have the right to request access to your personal information, to request correction of inaccurate data, to request deletion, and to object to or restrict certain processing.

To exercise these rights, contact us at Support@beebit.co.in. We may need to verify your identity before acting on a request.

15. Account Deletion

You can request deletion of your Vinsta account by contacting us at Support@beebit.co.in or through the support option in the Vinsta app.

On receiving a valid deletion request, we will delete your account and associated personal information within 30 days, except where retention is required by law (for example, transaction records required for tax or accounting purposes).

16. Children's Privacy

The Vinsta app and the BEEBIT corporate website are not directed at children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at Support@beebit.co.in so that we can take appropriate action.

17. Third-Party Links

The Vinsta app and the BEEBIT corporate website may link to third-party websites and services. We are not responsible for the privacy practices or content of those services.

We encourage you to read the privacy policy of any service you use.

18. International Transfers

Your information may be processed on servers located outside the state of Maharashtra or outside India, where data protection laws may differ.

Where such transfers occur, we take steps to ensure that appropriate safeguards are in place.

19. Changes to This Policy

We may update this policy from time to time. The revised version will be posted at beebit.co.in/privacy-policy with an updated effective date.

For material changes affecting how we use your data, we will notify you through the Vinsta app or by email before the change takes effect.

20. Contact Us

If you have a question about this policy or about how your information is handled, contact BEEBIT PRIVATE LIMITED:

• Email: Support@beebit.co.in
• Address: 201/1/5 Kamtam Vasahat, New Paccha Peth, Solapur North, Solapur, Maharashtra – 413005, India