How It Works
How Our Platform Works
Every platform BEEBIT builds does the same fundamental job: it connects someone who needs something with the people who can provide it.
The Model
Four steps, every platform
The specifics change between products. The shape of the journey does not.
- 01
Discover
Customers discover services and businesses through the platform.
- 02
Choose
Customers select the products or services they need.
- 03
Connect
The platform connects customers with the relevant business or service partner.
- 04
Experience
The service is completed through a simple digital experience.
Participants
Who a platform has to serve
A platform only works when it works for every side of the transaction at once.
The Customer
Comes to the platform with something they need. Their experience is judged on how quickly and clearly they can get it.
The Business
Provides the product or service. The platform's job is to bring them demand and let them manage it on their own terms.
The Service Partner
Completes the last step between the business and the customer, working through the same system that carries the order.
The Technology
The connective layer. It routes the request, keeps each party informed, and holds the record of what happened.
In Practice
The Vinsta order journey
How the model applies to the platform BEEBIT operates today.
- 01
Discover
Browse restaurants and cuisines available in the delivery area.
- 02
Select
Explore menus and build an order from a restaurant's available items.
- 03
Order
Confirm the order and complete checkout through the supported payment options.
- 04
Track
Follow the order's progress from the restaurant through to delivery.
- 05
Enjoy
The order is delivered and completed through the Vinsta network.
Step by Step
An order, start to finish
The stages an order passes through on the Vinsta platform.
- 01
Discover
A customer opens Vinsta and sees restaurants available in their delivery area.
- 02
Browse
They explore menus and compare what each restaurant offers.
- 03
Order
They build an order from a restaurant's available items and confirm it.
- 04
Payment
Checkout is completed through the payment options the platform supports.
- 05
Restaurant preparation
The restaurant receives the order and begins preparing it.
- 06
Delivery assignment
The order is matched to a delivery partner on the Vinsta network.
- 07
Delivery tracking
The customer can follow the order's progress as it makes its way to them.
- 08
Order completion
The order is delivered and the transaction is completed on the platform.
Questions
Want to know more?
If you have a question about how our platforms work or a partnership you would like to discuss, get in touch.